At jiliok, we take the privacy of every Filipino member seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we need it, how we keep it secure, and what choices you have over your own data. We encourage you to read it alongside our Terms and Conditions so you have a complete picture of how the platform works.
A clear breakdown of the personal information jiliok collects, the purpose behind each category, and the legal basis for processing it under Philippine law.
When you create an account on jiliok, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to set up your account, verify that you meet the minimum age of 21 years as required under Philippine regulations, and enable secure login to your personal dashboard. We use your mobile number to send important account notifications and, where you have opted in, relevant platform updates. Your email address serves as the primary contact point for account recovery, transaction confirmations, and policy updates. This data is processed on the legal basis of contractual necessity — without it, we cannot operate your account on the platform.
Every deposit and withdrawal processed through your jiliok account generates a transaction record that includes the amount in Philippine pesos (PHP), the payment method used, timestamps, and the reference numbers assigned by payment providers. We collect this data to fulfil your requests, maintain accurate account balances, and comply with our financial record-keeping obligations under applicable Philippine law. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled by our authorised payment partners who operate under their own security standards. Transaction records are retained for a minimum period required by law and may be used to resolve disputes or respond to regulatory inquiries. If you have questions about a specific transaction, our support team can assist you by referencing this securely stored data.
When you access the platform through any browser on any Philippine mobile network — including Globe, Smart, and DITO — we automatically collect certain technical data such as your device type, operating system version, browser type, IP address, and approximate location at the regional level. We also record how you navigate the platform, which games or sections you visit, session duration, and actions taken during your visit. This data is used to optimise platform performance, diagnose technical issues, and ensure the service is displayed correctly across all supported devices and screen sizes. We do not use this data to build profiles for third-party advertising or share it with marketing networks. Usage analytics are processed in aggregate to improve the overall experience for all Filipino members on the platform.
If you contact our support team through any available channel, we retain a record of that communication including the content of your message, the date and time it was sent, and any attachments or screenshots you provided. This information is used solely to resolve your query, follow up if needed, and improve the quality of our support service over time. Support interactions may be reviewed internally for training and quality assurance purposes, but are not shared with external parties except where required by law. We also retain any feedback or survey responses you voluntarily submit, which helps us identify areas where the jiliok platform can better serve the Filipino gaming community. All communication records are stored securely and are subject to the same data retention and deletion policies that apply to your account information.
We keep your information purposeful, limited, and secure — here is exactly how it flows through the platform.
Your personal data is used to operate and maintain your account, process deposits and withdrawals in Philippine pesos, deliver the games and sports content you access, and send you transactional communications such as account confirmations and important policy updates. Where you have given your consent, we may also use your contact details to inform you about relevant promotions available on the Latest Promotions page. We use aggregated, anonymised usage data to improve platform performance, test new features, and make the jiliok experience better for every Filipino member. Data is never used to make automated decisions that produce legal effects on your account without human review. All processing activities are documented and assessed to ensure they remain proportionate and lawful under the Data Privacy Act of 2012 (Republic Act No. 10173).
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. Your data may be shared with a limited set of trusted service providers who support the operation of the platform, including payment processors, identity verification partners, and infrastructure providers; all of these partners are bound by strict data processing agreements. We may also disclose your information to Philippine government authorities or regulatory bodies where we are legally required to do so, such as in response to a valid court order or regulatory request. In the event that jiliok undergoes a business restructure or acquisition, your data may be transferred to the successor entity under the same privacy protections outlined in this policy. You will be notified of any material change to how your data is shared before it takes effect.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission using industry-standard protocols, access controls that restrict who within our organisation can view sensitive account information, and regular security reviews of our systems and processes. Passwords are stored in hashed form and are never accessible in plain text to any member of our team. We also monitor account activity for unusual patterns that may indicate unauthorised access, and we will notify you promptly if we detect or suspect a security incident affecting your account. You play an important role in keeping your account secure — always use a strong, unique password and never share your login credentials with anyone.
Under Republic Act No. 10173, the Data Privacy Act of 2012, Filipino members have clear, enforceable rights over their personal data. Here is what you can exercise at any time.
You have the right to request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe in accordance with applicable law. To make an access request, contact our support team with your registered account details for verification purposes.
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact our support team if you need to correct information that cannot be changed by self-service. We will action verified correction requests promptly.
You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies. Certain data must be retained for legal and regulatory compliance reasons even after account closure, and we will explain any such retention clearly when processing your request.
Where we process your data on the basis of legitimate interests or for direct marketing purposes, you have the right to object at any time. If you opt out of marketing communications, we will stop using your contact details for that purpose immediately. Objections to other types of processing will be considered carefully and responded to in writing.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible. This right applies to data you provided to us directly and that we process by automated means based on your consent or a contract with you.
To exercise any of the rights listed above, contact our data privacy team at the support email address listed in the footer of this page. We will verify your identity before processing any request to protect your account from unauthorised third-party access. We aim to respond to all data rights requests within 15 working days, in line with the requirements of Philippine data protection law.
The jiliok platform uses cookies and similar lightweight technologies to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly across your device. We use strictly necessary cookies that cannot be disabled without breaking core platform functionality, as well as optional performance cookies that help us understand how the platform is used in aggregate. We do not use advertising cookies or share any tracking data with third-party ad networks. You can manage or clear cookies through your browser settings at any time, though disabling necessary cookies may affect your ability to log in or complete transactions on the platform. If you continue to use the platform after being informed about our cookie practices, we take this as acceptance of their use in line with Philippine law.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by Philippine law, whichever period is longer. Account data is typically retained for the duration of your active membership and for a defined period after account closure to satisfy legal record-keeping obligations. When data is no longer required, we delete or anonymise it securely. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or the services we offer on the platform. We will notify registered members of any material changes through an on-site notice or by other appropriate means before the updated policy takes effect. We encourage you to review this page periodically so you are always informed about how your personal information is handled at jiliok.
Our FAQ has answers to common data questions for Filipino members. If you need to exercise a data right or report a concern, reach our support team directly. Ready to get started on the platform?